A listener writes that there may be several knee replacement operations every day, but one physician does not treat patients like "every day". Throughout the procedure Dr. Matthew Barrett personally communicated with the waiting family to let them know how their mother was doing. Not only did he show his personal care to the family, but when "Mom" went back to the room, there was a rose on the table with a get-well note personally signed by Dr. Barrett. The family says, "Thank you Dr. Matthew Barrett for bringing the human touch into healthcare, we appreciate you so much!"